Chick-fil-A may be renamed to Rodent-fil-A after a Bucks County woman alleges to have found a dead mouse baked into the bun of her sandwich.
This incident, which she claims occurred back in November 2016, is now the basis of a new lawsuit, claiming she was physically and psychologically harmed.
Ellen Manfalouti, 46, was eager to eat the meal brought to her by a coworker at her job at Nationwide Insurance.
But after taking a bite of the sandwich, something didn’t feel right.
“I felt something funny on the bottom of the bun,” says Ellen, “I turned it over. I said to [my coworker], ‘They burned my roll really bad.’”
A moment later, she tossed the sandwich onto the table in horror, at which point her coworker, Cara Phelan, realized what it was, describing “…a small rodent of some sort. I could see the whiskers and the tail.”
The sickening discovery sent Ellen into a panic, saying “[I] basically lost my mind. I screamed.”
Nausea soon followed, and so she walked outside to get some air and recuperate, then quickly called the Chick-fil-A located on 2424 E. Lincoln Highway, to which Dave Heffernan, the franchise owner, answered and responded with, “Oh, this can’t be good.”
— ABC News (@ABC) August 16, 2017
By the end of the day, Ellen found herself in the St. Mary Medical Center’s emergency room receiving an intravenous treatment for the nausea, and would eventually see a psychologist for anxiety.
The events eventually became the basis for a lawsuit against both Heffernan and Chick-fil-A, with Ellen’s lawyer Bill Davis describing both entities as having “stonewalled” progress in the case.
The suit is seeking $50,000 for psychological and physical damages, claiming that the defendants “failed to supervise the employees who intentionally and/or knowingly served a sandwich to a customer with a dead rodent baked into the bun” and “failed to have proper procedures in place to inspect their own food products before selling them to customers.”
Reached on Monday, franchise owner Heffernan simply stated, “We’re not going to make any comment about any allegations. It’s an ongoing allegation and investigation.”
As for Ellen, she says the terrors of that day still haunt her, “I had anxiety and nightmares, which I still do. The first month was really rough.”
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